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Technical Support

Features of this Technical Support area include:

Check out our Message Forums!

Click here to read and discuss product and company news, updates, technical support & special projects!

Additional information is available on the application specific web sites:

AutoSPRINK

AlarmCAD

Current drivers and help for your application's digital key can be obtained from Rainbow Technologies.

If you require technical assistance, please notify our Technical Support department by one of the following means:

  • Technical Support Policy
  • Send us an e-mail (support@mepcad.com) describing your problem. Be sure to include any relevant information we may need to help solve your problem.  
  • Contact our Technical Offices by phone at: +1 888-893-4807 or (702) 380-3200 (note: we're open Weekdays, 7 a.m. - 6 p.m. MST)

Please be sure to include any information relevant to your question, including: 

  • Computer make, model and speed,  
  • Amount of RAM memory in your computer,  
  • Name and version number of the product you are using,  
  • Customer information (company, email, phone, fax, etc...),  
  • Any additional relevant information. 

For Product Licensing and Passwords please contact us by any of the following:

  • Phone: (888) 239-1345 or (702) 380-3200 (note: we're open Weekdays, 8 a.m. - 5 p.m. PST/PDT)
  • Fax: (702) 566-0598
  • E-mail: passwords@mepcad.com

Let us know how we may help you.

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